ONYX Terms and Services

Last Updated: 11/20/24

1. Introduction

Welcome to ONYX. Our services are designed to support individuals in achieving optimal health and performance. Our clinicians are licensed doctors of physical therapy, and our services may include both wellness and physical therapy services, along with specific techniques like dry needling, blood testing through the Vitality Blueprint, and DEXA scans provided by Boston Direct Health. By engaging in our services, website, and social media platforms, you agree to the terms outlined below.

2. Scope of Services

ONYX provides a range of wellness and physical therapy services, including exercise guidance, strength training, mobility exercises, and personalized wellness plans. For clients requiring physical rehabilitation, licensed physical therapy services may be incorporated based on individual health assessments and treatment goals. Additionally, services may include:

• Dry Needling: Provided by licensed clinicians, dry needling may be used as part of physical therapy treatment to relieve pain and improve muscle function.

• Primary Care Services: Through our network, clients may have access to primary care services that support a comprehensive approach to health.

• Blood Testing (Vitality Blueprint): ONYX offers blood testing as part of the Vitality Blueprint service, utilizing a functional approach to assess and optimize physiology for peak health and performance.

• DEXA Scans (Boston Direct Health): Body composition and bone density analysis through DEXA scans are available in partnership with Boston Direct Health, providing clients with valuable insights into their physical health.

Please Note: Physical therapy, dry needling, blood testing, and DEXA scans are provided within the scope defined by state licensing laws. Wellness guidance, blood testing, primary care referrals, and DEXA scans do not replace traditional medical care unless delivered as part of a licensed treatment plan.

3. Qualifications of Providers

Our clinicians are licensed doctors of physical therapy. Depending on client needs, they may provide services in the capacity of wellness consultants, physical therapists, or both. All services delivered as physical therapy, are intended to address health conditions within the physical therapy scope. Vitality Blueprint services are provided as general health guidance and are carried out by Vitality Blueprint and are not Physical Therapy services.

4. Limitations and Disclaimers

• No Medical Advice Outside Physical Therapy: Any wellness guidance, blood testing information, DEXA scan results, or primary care referrals provided outside the scope of licensed physical therapy, dry needling, or DEXA scans are not intended to replace medical advice, diagnosis, or treatment from healthcare professionals. Clients should consult their healthcare providers for any specific medical issues or concerns.

• Non-Covered Services: Wellness services, blood testing, DEXA scans, and certain primary care referrals that are not classified as physical therapy are not eligible for insurance reimbursement and are considered outside covered health services under health insurance policies. Clients are responsible for all fees.

• Indemnification Clause for Core De Vie: For all sessions conducted at Core De Vie, 121 Mount Vernon St., Boston, MA 02108, Unit 20, the client agrees to indemnify, defend, and hold harmless Core De Vie, its owners, employees, and affiliates from and against any and all claims, liabilities, damages, expenses, and losses, including attorney’s fees, arising out of or in connection with the client’s use of the premises or participation in ONYX services conducted there.

5. HIPAA Compliance

When physical therapy, primary care, blood testing, or DEXA scan services are provided, ONYX complies with HIPAA (Health Insurance Portability and Accountability Act) regulations to protect the privacy and security of client health information. Wellness services provided outside the scope of physical therapy may not fall under HIPAA compliance but still follow our rigorous privacy standards to safeguard client information.

6. Filming and Media Release

As part of our commitment to education and community engagement, ONYX may film or take photos of certain sessions or activities for social media and marketing purposes. By engaging in ONYX’s services, you acknowledge and agree to the possibility of being filmed and/or having your photo taken and grant ONYX permission to use such recordings and pictures for social media content, educational purposes, and marketing, unless you specify otherwise in writing. Client privacy and consent will be prioritized, and no identifying information will be disclosed without prior permission.

7. Client Responsibilities

Clients should be aware of their own health conditions and engage in services only if they are physically able to participate in exercise, wellness, or physical therapy programs. It is the client’s responsibility to inform ONYX of any health concerns or limitations and to seek appropriate medical guidance as needed.

8. Liability Waiver

By using ONYX’s services, including physical therapy, dry needling, blood testing (Vitality Blueprint), DEXA scans (Boston Direct Health), primary care, and wellness services, as well as any interactions through our website and social media platforms, you acknowledge and agree to participate at your own risk. ONYX and its clinicians are not liable for any injuries, health issues, or other adverse outcomes that may arise from participation in wellness or physical therapy programs.

10. Governing Law

These Terms and Services are governed by the laws of Massachusetts, and any disputes shall be resolved within the jurisdiction of Massachusetts.

11. Cancellation Policy

• First cancellation: Clients may cancel their first scheduled session without penalty, regardless of the notice period.

• Subsequent cancellations:

• Cancellations made more than 48 hours before the scheduled session will not incur a charge. Cancellations made within 48 hours of the scheduled session will be charged the full cost of the session.

12. Package Purchases

• Package grace period: Clients purchasing a package are entitled to an additional 30 day grace period after the expiration date. Sessions can be rescheduled within the package period without penalty. All unused sessions at end of the package period will be considered expired. No refunds will be given after the package period ends.

13. Refunds and Transfers

• Refunds for unused sessions or packages are not provided unless explicitly stated in writing at the time of purchase.

• Sessions are non-transferable and may only be used by the individual who purchased them.

14. Code of Conduct

• Clients are expected to arrive on time for their scheduled sessions.

• MoveWithOnyx reserves the right to terminate services if a client engages in behavior that violates community standards or disrupts service delivery.

15. Changes to Terms

ONYX reserves the right to update these terms at any time. Clients will be notified of significant changes, and continued use of services, including use of our website and social media platforms, constitutes acceptance of revised terms.